Privacy policy.

1. Who we are

Get Off The Tools Ltd ("we", "us", "our") is the data controller for the personal data described in this policy. We are a company registered in England and Wales, company number 16949207, with our registered office at Office 1, Engine House, Marshalls Yard, Gainsborough, Lincolnshire DN21 2NA.

If you have any questions about this policy or how we handle your data, write to us at the registered office above, marked for the attention of the data controller.

2. The data we collect

We collect personal data in the following ways:

• When you enquire, book a call or opt in to free training. Your name, email address, phone number, trade, business name, location and anything you tell us about your business, such as turnover, team size and goals.
• When you speak to us. Notes from your calls. With your consent, we record sales, onboarding and coaching calls (video and audio) and produce transcripts and summaries so we can prepare your plan, review your progress and keep an accurate record of what was agreed. You will be told at the start of a call that it is being recorded and can ask us not to.
• When you become a member. Your contract details, payment records, the business and financial figures you post on your scoreboard and Implementation Record (for example turnover, average job value, margins, hours on the tools, cash and debtors), your community posts, and your attendance at calls.
• When you use our website or respond to our advertising. Technical data such as your IP address, device and browser, pages visited and how you arrived at the site, collected through cookies and similar technologies (see section 9).
• When you leave a review or give a testimonial. Your name, business name, the content of the review and, if you agree, video or photographs.

We do not ask for special category data (such as health information). If you choose to tell us something of that kind, for example to request a pause under our guarantee terms, we use it only for that purpose and do not ask for supporting medical detail.

3. How we use your data and why we are allowed to

What we do	Lawful basis
Respond to your enquiry, book and run your free call, and send reminders about calls you have booked by email, SMS and WhatsApp	Taking steps at your request before entering a contract; our legitimate interest in running a sales process you have started
Deliver the programme: onboarding, coaching calls, review calls, the community, the training school, the Toolkit and the guarantee	Performance of our contract with you
Record and transcribe calls to prepare your plan and keep an accurate record	Your consent, given at the start of the call; and performance of the contract for members
Take payments and keep accounting records	Performance of the contract; our legal obligations
Send you marketing emails and messages about our training, programme and events	Your consent, or (for existing customers and enquiries about similar services) our legitimate interests. You can opt out at any time
Run advertising, measure its performance and show you relevant adverts on other platforms	Your consent to advertising cookies and similar technologies
Publish reviews, testimonials and case studies	Your consent
Improve our website, programme and service, and keep our systems secure	Our legitimate interests
Establish, exercise or defend legal claims, including under our guarantee	Our legitimate interests; our legal obligations

4. Marketing

If you enquire with us or opt in to free training we may contact you by email, SMS, WhatsApp and telephone about the programme and related training. Every marketing email and text includes a way to opt out, and you can also email us at any time to ask us to stop. Opting out of marketing does not affect messages we need to send you as a member, such as call reminders and notices about your agreement.

5. Who we share your data with

We use trusted third-party providers to run the business. They process your data on our instructions and under contracts that require them to protect it. They include:

• Our customer relationship management, booking, email and SMS platform (HighLevel / LeadConnector)
• Our member community and training platform (Skool)
• Video calling and call recording, transcription and summary tools (Zoom, Fathom)
• Automation and internal messaging tools (Zapier, Slack)
• Google Workspace for email, documents and storage
• Payment and checkout providers, who handle your card details directly; we never store full card numbers
• Advertising and analytics platforms, including Meta (Facebook and Instagram) and Google, where you have consented to the relevant cookies or submitted a lead form on those platforms
• Our accountants, insurers and professional advisers, where necessary
• Partner companies whose products members use (for example our trade CRM and business banking partners), only where you ask us to introduce you or sign up through us

We may also share data where the law requires it, or to protect our rights. We do not sell your personal data.

6. International transfers

Some of the providers above store or process data outside the UK, including in the United States. Where that happens we rely on the UK's adequacy regulations, the UK International Data Transfer Agreement or Addendum, or other safeguards recognised under UK data protection law.

7. How long we keep your data

• Enquiries that do not become members: up to 24 months from your last contact with us, so we can follow up and answer questions, unless you ask us to delete it sooner.
• Members: for the length of your agreement and for six years afterwards, because that is the period in which contractual and guarantee claims can be made and the period for which we must keep financial records.
• Call recordings and transcripts: for the length of your agreement and up to six years afterwards for members; up to 12 months for enquiries that do not become members.
• Marketing consents and opt-outs: for as long as we need to honour your choice.

8. Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased in certain circumstances;
• restrict or object to our processing in certain circumstances, including objecting to direct marketing at any time;
• receive a copy of data you have provided to us in a portable format;
• withdraw consent at any time where consent is the basis for processing, without affecting processing already carried out.

To exercise any of these rights, write to us at the registered office above, marked for the attention of the data controller. We will respond within one month. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, although we would welcome the chance to resolve any concern first.

9. Cookies and similar technologies

Our website uses cookies and similar technologies for three purposes: essential cookies that make the site and booking calendar work; analytics that tell us how the site is used; and advertising cookies (such as the Meta pixel) that measure our adverts and let us show relevant adverts on other platforms. Analytics and advertising cookies are set only with your consent, which you can withdraw through your browser settings or the cookie controls on the site. Blocking essential cookies may stop parts of the site working.

10. Security

We protect your data using access controls, encryption in transit, two-factor authentication on our core systems and staff access limited to what each role needs. No system is completely secure, so if you believe your data has been compromised, contact us immediately.

11. Children

Our services are for business owners and are not directed at anyone under 18. We do not knowingly collect data from children.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed, and significant changes will be notified to members by email.

See also our general terms and conditions.